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The education inspectorate and complaints.
The education inspectorate does not handle complaints. It is possible to report the situation at school. They then add this report to the school's file. For cases involving violence, sexual harassment, abuse, discrimination, or radicalization, the confidential inspector is available.
Report rule violations
The education inspectorate checks if the school follows the rules. If the school does not meet the law’s demands, you can report it. They will add your report to the school’s file and use it during their next inspection.
No complaint handling
The inspectorate decides when to act on a report. Do not expect immediate action. But sometimes it helps to inform the inspectorate. Usually, the more parents report, the more likely it will be taken up quickly.
Confidential inspector
The education inspectorate has a team of special inspectors who deal with serious cases like sexual offenses, violence, and radicalization. This confidential inspector listens, informs, and advises. The inspector can also help with formal complaints or reports to the police. Every report is kept in a confidential file by the education inspectorate.
Related Subjects
The independent complaints committee
Parents can always go to an independent complaints committee. There are some legal rules for handling a complaint.
Read moreThe complaints procedure at school
Every school describes in the complaints procedure how to file a formal complaint.
Read moreMediation between parents and school
Sometimes a situation arises where parents and school cannot agree. Mediation can then help.
Read moreTips for the conversation with school
To find a solution together it is important that both the parent and the school have a pleasant conversation.
Read more