Complaints about exams.

Sometimes there are complaints or problems during the final exams. Your child is late, sick, does not get the promised extra time, or is distracted during the exam. That can be very annoying. In most cases, the school will find a tailored solution. Read more below.

1. Error in the exam

Was there an error in the exam? Was a question unclear? Or were there French words in the Dutch exam? Was an answer on the answer sheet incomplete? 

These are problems during the exams that your child can report to the LAKS. Filing a complaint about errors can help make the grade fairer.

2. Too late for the exam

Your child can join up to half an hour after the exam starts. Is your child more than half an hour late? Then your child can no longer take the exam. 

In that case, immediately inform the principal. The principal will decide if your child had a good reason to be late. The principal also decides the next steps. You will get this in writing.

3. Sick or serious situation (death in family)

Is your child sick? Or did something else happen that stops your child from taking the exam? For example, an epileptic seizure just before the exam or a death in the family? In these cases it is usually best to report your child as sick. 

Contact the principal of the school as soon as possible. The principal will decide if your child has a good reason to miss the exam and what the next steps are. You will get this in writing. 

Think well if your child really cannot take the exam at that moment. Missing an exam can have big effects on retakes or booked holidays.

4. Organizational problems during the exams

Was there noise? Did the exam start late? Or were there other problems with the exam organization? Contact the exam secretary of the school as soon as possible. Also let your child file a complaint with the LAKS. 

Were there big mistakes? In rare cases the exam can be declared invalid. Your child can or must take the exam again. 

5. Support or extra time not received

Sometimes your child does not get the support or extra time they were given. This is very upsetting. Has this happened to your child? Then contact the exam secretary of the school as soon as possible. Also ask your child to report this complaint to LAKS.

Were big mistakes made? Then the exam can even be declared invalid and your child can have to retake it.

6. Penalty

Did your child break the rules at school? For example, cheating or using the wrong calculator? And did they get punished for it? Then you will get a written notice.

Do you disagree? Then you can appeal to the appeal committee. You will find information about this in the exam rules. Also ask your child to report to LAKS.

7. Fraud

Sometimes fraud is found. In that case, the education inspectorate can decide to declare the exams invalid. If that happens, your child must retake the exams. The school will inform you about the next steps.

Retaking or making up exams

Does one of the above situations apply to your child? And must they retake one or more exams? Then most times this can happen in the second exam period. In rare cases, it can also be done in the third exam period in August.