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Independent client support.
Parents who must arrange matters on living, working, education, and care sometimes cannot see the wood for the trees. They can use independent client support.
The independent client supporter can help organize the care at school or create a family group plan. The client supporter can also help in talks with helpers or the municipality.
Duty of care of the municipality
Your municipality must provide client support. It can be professionals, trained or educated volunteers, or people with experience. Client supporters give information, advice, and general support on care, housing, work, income, and education. They know the legal rules or know where to find this in their network. They help you find answers to many questions and will refer you to a professional if your support needs are beyond their knowledge.
Independent
Independent means the client supporter can represent your interests and handle information confidentially. The client supporter is not influenced by money or other interests and is not part of the help in your family. If you think the client supporter cannot be independent in your case, you can ask for another one.
Every municipality must arrange this, but it looks different in each place. You can ask your municipality how to reach the independent client supporter. Every municipality must have an answer for that.
Information
The Dutch Youth Institute made a leaflet with other parties (including Ouders & Onderwijs) that explains independent client support.
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